Protection

Protection on Oma.ng

Seller Protection

At Oma.ng, we understand how risky online transactions can feel. That’s why we’ve built strong protection tools to keep vendors safe while growing their businesses.

KYC (Know Your Customer)

All sellers must complete a simple, one-time verification process to prove authenticity and accountability.

  • Full name and contact information
  • Government-issued ID (National ID, Driver’s License, Passport, etc.)
  • Bank account details for payouts
  • Business details (if applicable)

Why it matters: Verified sellers build credibility, gain premium visibility, and ensure secure payouts. Personal data is encrypted and stored safely under Nigerian data protection laws.

Buyer Protection (Escrow)

Your money is safe. Your satisfaction is guaranteed. Oma.ng uses a secure Escrow Service that holds your payment until you confirm you’re satisfied with your order.

How Escrow Works

  1. Buyer makes payment → Funds are held securely in escrow.
  2. Seller is notified to prepare and package the item.
  3. Delivery partner collects and takes proof photos for records.
  4. Buyer confirms delivery and satisfaction.
  5. Funds are released to seller (or refunded if there’s a dispute).

Why it matters: This prevents fraud, ensures accountability, and gives buyers total confidence when shopping.

Delivery Partner Protection

Delivery is the bridge between vendors and customers. That’s why we’ve built a fair and transparent system to protect drivers too.

Proof of Delivery

  • Every driver must take a clear photo or screenshot of the packaged product at pickup and upload it to the app.
  • This acts as official evidence in case of disputes about item condition.
  • Customer signs/acknowledges receipt on delivery.

Why It Matters

  • Protects drivers from false claims about missing or damaged goods.
  • Ensures transparency for both vendors and customers.
  • Keeps the delivery process fair and traceable.

Dispute Resolution

If a customer is not satisfied with their order, Oma.ng provides a structured dispute process:

  1. Customer submits complaint through the app (with photos/videos).
  2. Our support team reviews the evidence (including delivery partner’s proof).
  3. A fair decision is made: product return, partial refund, or payout release.
  4. Resolution is processed quickly to maintain trust for all parties.

Goal: Protect honest buyers, safeguard reliable sellers, and ensure drivers are never unfairly penalized.