Frequently asked questions

Not yet—we’re in pre-launch. Join the waitlist to be among the first 1,000 early users and receive exclusive product discounts when we go live.

Submit your email on the waitlist page. The first 1,000 customers to join will receive discount codes via email when we launch. No spam—only launch updates.

It lets you preview wigs, hair, and outfits on your face/body using your phone camera or a clear photo. It reduces guesswork and improves fit and style confidence before you buy or rent.

It’s an approximation for style, length, and color—not a 100% guarantee. Lighting, pose, and photo quality affect results. Always check vendor sizing and product details before checkout.

Your payment is held securely in escrow after checkout. We release funds to the vendor only after the delivery is confirmed and you accept the item’s condition. If there’s an issue, you can open a dispute within the review window.

Major cards, bank transfers, and supported wallets at launch (Nigeria-friendly options). All payments run through secure gateways with encryption and fraud checks.

Buyers: no extra fee beyond shipping and optional services (e.g., rental insurance if selected).
Vendors: platform fees may be commission per sale or subscription for premium visibility—final pricing will be communicated before launch.

Vetted third-party logistics partners handle pickups and drop-offs. Orders are assigned by proximity, tracked in real time, and require OTP/QR verification at handoff for security.

Speed depends on distance, vendor prep time, and rider availability. You’ll see an ETA at checkout and live tracking after pickup. Express options may be available in select cities.

Contact support in-app. Do not accept damaged items—report immediately with photos. Escrow lets us pause payout to the vendor while we resolve the issue.

Yes. Eligible items show a “Rent” option with rental price, deposit (if any), return window, and cleaning policy. Returns are handled via our delivery partners or designated drop-off points.

A refundable deposit may apply. After the item is returned on time and passes condition checks, the deposit is released. Late, lost, or damaged items may incur fees per the vendor’s policy.

You can raise a dispute within the review window after delivery. Provide photos/videos and a short description. We mediate between buyer and vendor using evidence, product page details, and delivery logs.

Complete vendor registration (business details, ID/KYC, bank info), agree to our policies, and set up your storefront. You can list items for sale or rent, manage inventory, and receive orders in-app.

Valid ID and verifiable contact, accurate product descriptions, clear photos, fair return policy, reliable fulfillment, and adherence to our quality and authenticity standards.

Yes. Vendors can opt for a commission-only model or subscribe for premium visibility and lower per-sale fees. Exact plans and rates will be shared before launch.

Yes. Our rider onboarding collects ID/KYC, CAC (if company), bike photos, plate numbers, and insurance when applicable. Riders receive proximity-based jobs with in-app navigation and proof-of-delivery.

Yes—Circle, our community space, lets users share feedback, tips, and ideas. It’s moderated by admins and tied to your account for safer interactions.

We follow Nigerian data privacy laws and best practices: encryption in transit, limited access, and KYC data stored securely. We never sell personal data. See our Privacy Policy for details.

Yes. Oma.ng is registered in Nigeria and complies with consumer protection, fair trade, and applicable e-commerce regulations.

Yes. We’re launching mobile first, with a web experience following. Your account and orders sync across platforms.

We welcome partnerships with vendors, stylists, delivery firms, and creators. Use the Contact form to share your proposal and we’ll get back to you.

Chat with support via the website widget or email us. During pre-launch, response times may be slightly longer, but we’ll get back to you as soon as possible.