By registering, accessing or transacting on Oma.ng, you confirm that you:

• Are at least 18 years old (or have parental/guardian consent).
• Have provided accurate, current, and complete information.
• Agree to follow these Terms, our Privacy Policy, Delivery & Return Policy, Escrow Terms, and Community Guidelines.

Oma.ng is a marketplace connecting buyers, vendors (hair & fashion sellers), and delivery partners across Nigeria. We provide platform tools including:

• Secure escrow payment handling so funds are held until buyers confirm delivery.
• Delivery partner proof-of-condition uploads (pre-wrap and sealed-package photos).
• AI try-on tools to preview wigs and fashion items (where available).
• Secure in-app vendor-buyer chat, ratings & reviews, and dispute resolution services.

We facilitate transactions — vendors are independent sellers and are responsible for their listings and fulfilment.

Registration

• Provide accurate personal details and a working email/phone number.
• Keep your username and password confidential — you are responsible for actions made under your account.
• Notify Oma.ng immediately on suspected unauthorized access.

Account Suspension

Oma.ng may suspend or terminate accounts that violate policy, participate in fraud, or present security risks. Any pending obligations (escrow, disputes) will be handled per these Terms.

KYC & Verification

Vendors must complete KYC verification to sell on Oma.ng. Required documents include government ID and bank details for payouts. Verified vendors receive a trust badge.

Listings & Accuracy

• Provide honest, complete descriptions and images of each product.
• Clearly state return and delivery timelines on listings.
• Do not list counterfeit, prohibited, or illegal items.

Fulfilment & Proof

When an order is placed, the vendor must package the item securely. Delivery partners will capture pre-wrap and sealed-package photos — this proof is stored for dispute resolution.

Consequences

Misrepresentation, fraud, or sale of prohibited goods may result in withheld payouts, suspension, and legal action.

• Carefully review listings, seller profiles, and shipping terms prior to purchase.
• Make payments only via Oma.ng’s payment system so transactions are protected by escrow.
• Confirm receipt promptly within the escrow window or raise a dispute with evidence if needed.
• Do not attempt to bypass escrow or transact off-platform — such transactions are not protected.

How Escrow Works

1. Buyer pays — funds are held in Oma.ng's escrow wallet.
2. Vendor packages item and delivery partner records proof-of-condition photos.
3. Buyer confirms receipt and satisfaction — Oma.ng releases funds to vendor.
4. If buyer raises a dispute during escrow, funds remain on hold while the case is reviewed.

Fees & Charges

Transaction fees or commissions (where applicable) will be disclosed at checkout. Oma.ng may deduct service fees prior to payout.

When You Can Request a Refund

• Item not delivered within listed timeframe.
• Item arrived damaged, defective, or materially different from the listing.
• Seller failed to respond or provide required information.
• Service not delivered as described.

How to Request

1. Open Your Orders in the app or website and select the order.
2. Tap Request Refund and attach supporting evidence (photos, videos, chat logs).
3. Seller will be notified and has up to 72 hours to respond.
4. If seller accepts, refund is credited to buyer’s Oma.ng dashboard wallet. If seller disputes, the case goes to Oma.ng’s Dispute Team.

Dispute Resolution

Oma.ng reviews evidence from buyer, seller and delivery partner (including pre-wrap and sealed-package images) before making a decision. Decisions may include:

• Full refund to buyer’s Oma.ng wallet;
• Partial refund;
• Release of funds to the vendor;
• Request return of goods before refund (return shipping responsibility decided case-by-case).

Refund Timing

Approved refunds are credited to the buyer’s Oma.ng wallet within 3–5 business days. Wallet balance can be used for new purchases or withdrawn to a linked bank account per the wallet rules.

Proof of Condition

Delivery partners must upload at least two photos during the pickup process:

• Pre-wrap photo: shows the item condition before vendor wraps (when applicable).
• Sealed-package photo: shows item after vendor has wrapped/sealed it and before driver departs.

Why This Helps

• Protects drivers from false claims about missing/damaged items.
• Provides reliable evidence during disputes.
• Creates a transparent chain of custody from vendor → driver → buyer.

Driver Requirements

Failure by delivery partners to capture and upload required photos may delay dispute resolution and could affect liability determinations. Consistent failure to follow this process may lead to suspension from the platform.

• Selling counterfeit, illegal, or restricted goods.
• Bypassing Oma.ng’s escrow or moving transactions off-platform.
• Using bots, scrapers, or other automated tools to manipulate listings.
• Harassment, hate speech, or abusive behaviour toward users or staff.
• Fraudulent claims or deliberate misuse of the dispute process.

Oma.ng is a facilitator between independent buyers, vendors, and delivery partners. We are not liable for:

• Losses, delays, or damages caused by third-party couriers or vendors.
• Transactions completed outside Oma.ng’s platform.
• Any user content posted by sellers or buyers (images, descriptions).

Our aggregate liability for any claim is limited to the transaction amount processed through Oma.ng for that specific order.

All content on Oma.ng (logos, copy, designs, software) is owned by Oma.ng or licensed to us. You may not copy, reuse, or exploit such content without prior written consent.

We may suspend or terminate accounts for breach of these Terms, illegal activity, or at user request. Pending obligations (open disputes, escrow) will be processed per policy before final closure.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes not resolved through Oma.ng’s internal process may be brought to the competent Nigerian courts.

For support, disputes, or general enquiries, contact us:

• Email: support@oma.ng
• Phone: +234-XXX-XXX-XXXX
• Address: Oma.ng HQ, Lagos, Nigeria

We aim to respond to support requests within 24–72 business hours depending on case complexity.