How the Oma App Works
We connect customers, vendors, and delivery partners with AI try-on, secure escrow, in-app chat, and a robust dispute system. Every order is protected end-to-end.
Browse & AI Try-On
Explore verified wigs & fashion items; preview looks with AI try-on before ordering.
Secure Payment & Chat
Pay into escrow. Your in-app chat with the vendor opens immediately for clarifications.
Delivery & Proof
Driver captures pre-wrap photos, vendor wraps & seals, driver uploads sealed-package photo, then delivers.
Confirm & Rate
Approve the item and leave a rating/review for the product and vendor.
Not Satisfied? Dispute
Open a dispute with photo/video evidence—funds remain on hold until resolved.
List & Manage
Upload products, set prices for sale or rent, manage orders from your dashboard.
Proof → Wrap → Seal
Driver first captures pre-wrap condition. Then you wrap & seal. Driver uploads the sealed-package proof before leaving.
Chat with Buyer
After payment, coordinate via in-app chat—no phone numbers needed.
Payouts
Funds release from escrow when the customer confirms—or after a fair resolution if there’s a dispute.
Accept & Arrive
Accept request in driver app and head to vendor location.
Mandatory Proof
All drivers must capture clear pre-wrap photos, then a sealed-package photo, and upload both before leaving.
Deliver & Confirm
Handover to the customer and confirm in app. Assist with pickup if a return is requested.
Payment
Customer pays securely in app.
Escrow Hold
Funds locked until completion.
Delivery Proof
Pre-wrap + sealed-package photos uploaded.
Customer Confirmation
Approve, rate & review—or open dispute.
Payout / Refund
Release to vendor or refund to wallet.
1) Evidence
Customer uploads photo/video + driver proof is attached automatically.
2) Review
Oma team reviews order logs, chat history, delivery proofs.
3) Decision
Refund, vendor payout, or partial split based on findings.
4) Return Handling
Driver picks up & returns item where required.
After delivery, customers rate the product and the vendor. High ratings boost vendor visibility; repeated issues lower trust scores.
Reviews and resolution outcomes help the community make better choices.