Last Updated: April 2025

Introduction

At Oma.ng, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and mobile app. By using Oma.ng, you consent to the practices described here.

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Government-issued ID (for vendor KYC verification)

b. Transactional Information

• Purchase history
• Payment details (note: we do not store full card information)
• Communication records between buyers, vendors, and delivery partners

c. Device and Usage Data

• IP address
• Browser type and version
• Mobile device details
• Pages visited and time spent on the platform

2. How We Use Your Information

• To verify your identity and complete vendor KYC checks
• To process safe transactions using our escrow system
• To manage your account and provide customer support
• To improve platform features and user experience
• To send important updates (e.g., order notifications, alerts, offers)
• To comply with legal requirements and resolve disputes

3. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data only in these cases:

• With verified service providers (e.g., payment processors, KYC agencies, delivery partners)
• When required by law or government authorities
• To prevent fraud, ensure safety, or protect Oma.ng’s legal rights

4. Data Protection & Security

• SSL encryption for all sessions
• Secure, PCI-compliant payment processing
• Two-factor authentication (2FA) for user accounts
• Role-based system access controls
• Regular security audits and vulnerability checks

5. Your Rights

You have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of your account and associated data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at privacy@oma.ng.

6. Cookies & Tracking

We use cookies and tracking technologies to enhance browsing experience, remember preferences, and understand usage patterns. You can adjust cookie settings through your browser preferences.

7. Data Retention

We retain your data only as long as necessary to:

• Deliver services and complete transactions
• Fulfil legal and regulatory obligations
• Resolve disputes and enforce agreements

After this, data is securely deleted or anonymized.

8. Children’s Privacy

Oma.ng is not intended for individuals under 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified via email or in-app messages when significant updates occur. Continued use of Oma.ng means acceptance of the revised policy.

10. Contact Us

For any privacy-related concerns:

Email: privacy@oma.ng

Phone: +234-XXX-XXX-XXXX

Address: Oma.ng Headquarters, Lagos, Nigeria