{"id":1792,"date":"2025-08-14T15:47:25","date_gmt":"2025-08-14T15:47:25","guid":{"rendered":"https:\/\/www.oma.ng\/?page_id=1792"},"modified":"2025-08-14T15:54:27","modified_gmt":"2025-08-14T15:54:27","slug":"dispute-return-policy","status":"publish","type":"page","link":"https:\/\/www.oma.ng\/?page_id=1792","title":{"rendered":"Dispute &#038; Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1792\" class=\"elementor elementor-1792\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d0fb74 elementor-section-boxed elementor-section-height-default elementor-section-height-default acm_section_full right\" data-id=\"5d0fb74\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1f70c2\" data-id=\"f1f70c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd1e7f6 elementor-widget elementor-widget-html\" data-id=\"bd1e7f6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section style=\"max-width: 1100px; margin: 60px auto; padding: 40px 20px; font-family: Arial, sans-serif; line-height: 1.7; color: #333;\">\r\n  <h1 style=\"text-align:center; color:#6a49f2; font-size: 34px; margin-bottom: 40px;\">\r\n    Dispute & Return Policy\r\n  <\/h1>\r\n\r\n  <!-- Refund Resolution Policy -->\r\n  <div style=\"margin-bottom: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 26px;\">Refund Resolution Policy<\/h2>\r\n    <p>At Oma.ng, every buyer and seller deserves a fair and secure experience. Our Refund & Dispute Resolution Policy protects all parties by ensuring issues are handled transparently and without bias.<\/p>\r\n    <p>This policy protects you against fraud, misrepresentation, non-delivery, damaged products, and disputes during transactions.<\/p>\r\n  <\/div>\r\n\r\n  <!-- Refund Policy -->\r\n  <div style=\"margin-bottom: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 26px;\">Refund Policy<\/h2>\r\n    <h3 style=\"margin-top: 15px; color:#444;\">When Can You Request a Refund?<\/h3>\r\n    <ul style=\"margin-left:20px;\">\r\n      <li>Product not delivered within agreed timeframe.<\/li>\r\n      <li>Product delivered damaged, defective, or significantly different from description.<\/li>\r\n      <li>Seller fails to communicate or provide required updates.<\/li>\r\n      <li>A service not rendered or delivered below agreed standards.<\/li>\r\n      <li>Seller ignores or fails to respond within a reasonable time.<\/li>\r\n    <\/ul>\r\n    <p><strong>Note:<\/strong> Refund requests must be made during the escrow holding period before funds are released to the seller.<\/p>\r\n\r\n    <h3 style=\"margin-top: 15px; color:#444;\">How to Request a Refund<\/h3>\r\n    <ol style=\"margin-left:20px;\">\r\n      <li>Log in and go to <strong>Your Orders<\/strong> in your dashboard.<\/li>\r\n      <li>Click on <strong>\"Request Refund\"<\/strong> for the relevant order.<\/li>\r\n      <li>Submit proof (photos, videos, chat logs, or delivery evidence).<\/li>\r\n      <li>Seller is notified and has up to 72 hours to respond.<\/li>\r\n      <li>If accepted, refund is credited to your Oma.ng dashboard wallet. If not, it escalates to Oma.ng\u2019s Dispute Team.<\/li>\r\n    <\/ol>\r\n    <p><strong>Processing Time:<\/strong> Once approved, refunds appear in your Oma.ng wallet within 3\u20135 working days. You may use these funds for future purchases or withdraw them to your bank account.<\/p>\r\n  <\/div>\r\n\r\n  <!-- Dispute Resolution -->\r\n  <div style=\"margin-bottom: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 26px;\">Dispute Resolution Process<\/h2>\r\n    <p>If the seller contests a refund request, Oma.ng provides a neutral mediation process:<\/p>\r\n    <ol style=\"margin-left:20px;\">\r\n      <li><strong>Evidence Review:<\/strong> Buyer and seller submit supporting evidence (photos, delivery proof, chat logs, etc.).<\/li>\r\n      <li><strong>Mediation:<\/strong> Oma.ng\u2019s Dispute Team reviews and may request more details.<\/li>\r\n      <li><strong>Decision:<\/strong>\r\n        <ul style=\"margin-left:20px;\">\r\n          <li>Full or partial refund credited to buyer\u2019s wallet.<\/li>\r\n          <li>Funds released to seller if claims are unsubstantiated.<\/li>\r\n          <li>Return of product required before refund in certain cases (responsibility for return shipping decided case by case).<\/li>\r\n        <\/ul>\r\n      <\/li>\r\n      <li><strong>Closure:<\/strong> Decision is final and binding under our terms of service.<\/li>\r\n    <\/ol>\r\n  <\/div>\r\n\r\n  <!-- Delivery & Return Policy -->\r\n  <div style=\"margin-bottom: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 26px;\">Delivery & Return Policy<\/h2>\r\n    <h3 style=\"margin-top: 15px; color:#444;\">Delivery Guidelines<\/h3>\r\n    <ul style=\"margin-left:20px;\">\r\n      <li>Sellers must deliver items within the timeframe stated in their listing after escrow confirmation.<\/li>\r\n      <li>Buyers receive shipping updates and estimated delivery dates.<\/li>\r\n      <li>Delivery partners must take proof-of-condition photos at pickup and upload them in the Oma.ng app.<\/li>\r\n      <li>Customers confirm delivery by signing or acknowledging receipt.<\/li>\r\n    <\/ul>\r\n\r\n    <h3 style=\"margin-top: 15px; color:#444;\">Return Eligibility<\/h3>\r\n    <ul style=\"margin-left:20px;\">\r\n      <li>Delivery delay beyond agreed timeframe.<\/li>\r\n      <li>Damaged, incomplete, or wrong item delivered.<\/li>\r\n      <li>Product not matching description or expectations.<\/li>\r\n    <\/ul>\r\n\r\n    <h3 style=\"margin-top: 15px; color:#444;\">Return Window<\/h3>\r\n    <p>Buyers must initiate a return within 72 hours of delivery. After this, escrow funds are released to the seller automatically.<\/p>\r\n\r\n    <h3 style=\"margin-top: 15px; color:#444;\">Return Process<\/h3>\r\n    <ol style=\"margin-left:20px;\">\r\n      <li>Buyer initiates return request from dashboard with supporting proof.<\/li>\r\n      <li>Seller reviews and responds (accept or dispute).<\/li>\r\n      <li>If accepted, refund is credited to buyer\u2019s Oma.ng wallet.<\/li>\r\n    <\/ol>\r\n\r\n    <h3 style=\"margin-top: 15px; color:#444;\">Return Shipping<\/h3>\r\n    <ul style=\"margin-left:20px;\">\r\n      <li>Seller covers return shipping for wrong, defective, or damaged items.<\/li>\r\n      <li>For other cases, buyer and seller may agree on who pays.<\/li>\r\n    <\/ul>\r\n\r\n    <h3 style=\"margin-top: 15px; color:#444;\">Refund Timeline<\/h3>\r\n    <p>Refunds are credited to the buyer\u2019s Oma.ng dashboard wallet within 3\u20135 business days after approval. Buyers can use the balance for new orders or withdraw to bank.<\/p>\r\n  <\/div>\r\n\r\n  <!-- Guidelines -->\r\n  <div style=\"margin-bottom: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 26px;\">Important Guidelines<\/h2>\r\n    <ul style=\"margin-left:20px;\">\r\n      <li>Only transactions completed on Oma.ng are covered under this policy.<\/li>\r\n      <li>Transactions outside Oma.ng are not protected.<\/li>\r\n      <li>Misusing the dispute system may lead to suspension or account removal.<\/li>\r\n      <li>Fraudulent claims will result in permanent ban and possible legal action.<\/li>\r\n      <li>Respectful communication is encouraged to avoid unnecessary disputes.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <!-- Escrow Protection -->\r\n  <div style=\"margin-bottom: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 26px;\">Buyer & Seller Protection Guarantee<\/h2>\r\n    <p>Our <strong>Escrow System<\/strong> protects all parties:<\/p>\r\n    <ul style=\"margin-left:20px;\">\r\n      <li>Buyers: Payment is only released once you confirm satisfaction.<\/li>\r\n      <li>Sellers: Guaranteed payment once items are delivered correctly.<\/li>\r\n      <li>Delivery Partners: Protected through proof-of-condition uploads.<\/li>\r\n      <li>Refunds: Always credited to buyer\u2019s Oma.ng wallet for flexibility and speed.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <!-- Support -->\r\n  <div style=\"text-align:center; margin-top: 50px;\">\r\n    <h2 style=\"color:#6a49f2; font-size: 24px;\">Need Help?<\/h2>\r\n    <p>Our support team is available to assist you with refunds, disputes, or delivery issues.<\/p>\r\n    <p><strong>Email:<\/strong> support@oma.ng<\/p>\r\n    <p><strong>Phone:<\/strong> +2347068922497<\/p>\r\n    <a href=\"https:\/\/wa.me\/2347068922497\" style=\"text-decoration:none;\">\r\n      <button style=\"background:#6a49f2; color:#fff; border:none; padding:15px 30px; border-radius:8px; font-size:16px; cursor:pointer; transition:0.3s;\">\r\n        \ud83d\udcac Chat With Support\r\n      <\/button>\r\n    <\/a>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dispute &#038; Return Policy Refund Resolution Policy At Oma.ng, every buyer and seller deserves a fair and secure experience. Our Refund &#038; Dispute Resolution Policy protects all parties by ensuring issues are handled transparently and without bias. This policy protects you against fraud, misrepresentation, non-delivery, damaged products, and disputes during transactions. Refund Policy When Can [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1792","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dispute &amp; Return Policy - Oma Nigeria |<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oma.ng\/?page_id=1792\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dispute &amp; Return Policy\" \/>\n<meta property=\"og:description\" content=\"Dispute &#038; Return Policy Refund Resolution Policy At Oma.ng, every buyer and seller deserves a fair and secure experience. 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